Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Contact us before you send anything back. Email sales@ultraspec.com for approval first. A return that arrives without approval can be delayed or refused.
To complete your return we need a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
What cannot be returned
- Items that have been installed, cut, terminated or modified.
- Special order or custom made items.
- Anything returned more than 30 days after delivery.
There are also situations where only a partial refund is granted, such as an item that is not in its original condition, or that is damaged or missing parts for a reason that is not our error.
Damaged in transit
If a package arrives damaged, keep the box and the packing material and email sales@ultraspec.com with a photograph as soon as you can. We will work with the carrier on a claim and get a replacement to you. Do not discard the packaging before you contact us, because the carrier may need to inspect it.
Refunds
Once your return is received and inspected, we will email you to say it has arrived and to tell you whether your refund is approved.
If it is approved, the refund is applied to your original method of payment. How quickly it appears depends on your card issuer or bank rather than on us.
Late or missing refunds
If you have not received a refund yet, check your bank account again, then contact your credit card company, as it can take time for a refund to be posted. If you have done both and the refund still has not appeared, email sales@ultraspec.com and we will look into it.
Sale items
Only regular priced items can be refunded. Sale items cannot be refunded.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same one, email sales@ultraspec.com first, then send it to:
Ultra Spec Cable, Inc.
2 Timber Lane #101
Marlboro, NJ 07746
Gifts
If the item was marked as a gift when it was bought and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item reaches us, a gift certificate is mailed to you.
If the item was not marked as a gift, or the gift giver had the order shipped to themselves to pass on later, the refund goes to the gift giver and they will see that the item was returned.
Shipping a return
Send approved returns to:
Ultra Spec Cable, Inc.
2 Timber Lane #101
Marlboro, NJ 07746
You are responsible for paying the shipping cost of returning your item, and shipping costs are not refundable. If you receive a refund, the cost of return shipping is deducted from it.
How long an exchanged item takes to reach you depends on where you live.
For a more expensive item, consider a trackable shipping service or shipping insurance. We cannot guarantee that we will receive a returned item that is not trackable.
Need help?
Email sales@ultraspec.com or call 1-732-450-1900 with any question about a refund or a return.